TITLE

Online service of customers getting worse

AUTHOR(S)
Riedman, Patricia; Cuneo, Alice Z.
PUB. DATE
November 1999
SOURCE
Advertising Age;11/22/1999, Vol. 70 Issue 48, p32
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Focuses on the customer service of electronic commerce Web sites. Results of a report indicating the percentage of traditional retailers with Web sites that respond to consumers in five days or more, do not respond or do not list an electronic mail address; How these figures compares with 1998; Examples of customer service programs from various companies.
ACCESSION #
2512444

 

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