Sm@rter than most

March 2007
Travel Weekly Australia;3/16/2007, Issue 41, p17
Trade Publication
The article presents the finalists of the Sm@rt Agent of the Year of the magazine in Australia. Monique Monsees considers the web as an interactive tool in providing better services, and tips and links to customers, while Jackie Young relies on her free online booking in gathering information which is easier and cheaper. Dale Lawrence regards the Internet as a business tool, and Michelle Emerton makes use of electronic mail-based newsletters and promotion in business marketing.


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