T-Mobile USA again tops J.D. Power rankings

Hill, Kelly
April 2007
RCR Wireless News;4/23/2007, Vol. 26 Issue 16, p15
Trade Publication
The article focuses on a survey of wireless customer satisfaction conducted by J. D. Power and Associates. T-Mobile USA Inc. received the highest ranking in the six regions in the U.S. for the fifth consecutive time. The company is tied with Verizon Wireless. T-Mobile USA garnered high marks for customer care, cost of service and billing. The survey indicated that call performance and reliability got heightened attention from consumers.


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