TITLE

Cox Adds Web-Based Workforce System

AUTHOR(S)
Haugsted, Linda
PUB. DATE
April 2007
SOURCE
Multichannel News;4/9/2007, Vol. 28 Issue 15, p38
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article reports on the launch of a new Internet-based workforce management system by Cox Communications Inc. in the U.S. The company has incorporated the new system as a replacement for its existing workforce program which it has used since 1998. The system offers several benefits including the opportunity of the company to offer subscribers shorter service wait times, as well as the comfort to update the software without any hardware updates.
ACCESSION #
24979548

 

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