Word to Locals: Set Service Standards

Haugsted, Linda
April 2007
Multichannel News;4/9/2007, Vol. 28 Issue 15, p10
Trade Publication
The article reports on the advise for local regulators to craft and enforce local guidelines in order to solve the problems in customer service. According to local government advisers, local regulators entry into video competition might create new customer service problems. They states that the setting of customer service standards would serve as a guide to all customer service providers. Thus, support the development of customer service.


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