Catering to the Customer

Haugsted, Linda; Donohue, Steve
December 2006
Multichannel News;12/11/2006, Vol. 27 Issue 49, p34
The article features the high quality customer service at Verizon Communications Inc.'s Fiber Solutions Center. According to the author, Verizon had been winning new subscribers and kept their post in the market through proper handling of their customers. The author notes that the keys to the company's success involves listening and giving attention to details.


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