TITLE

Catering to the Customer

AUTHOR(S)
Haugsted, Linda; Donohue, Steve
PUB. DATE
December 2006
SOURCE
Multichannel News;12/11/2006, Vol. 27 Issue 49, p34
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
The article features the high quality customer service at Verizon Communications Inc.'s Fiber Solutions Center. According to the author, Verizon had been winning new subscribers and kept their post in the market through proper handling of their customers. The author notes that the keys to the company's success involves listening and giving attention to details.
ACCESSION #
24970927

 

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