THE talking CURE

Arkin, Anat
March 2007
People Management;3/8/2007, Vol. 13 Issue 5, p40
The article reports that the techniques hostage negotiators use can be used by business leaders in resolving conflicts within their organizations. It is stated that hostage negotiators may seem unlikely mentors for leaders, but their experiences offer insights into overcoming conflict, influencing others and raising performance. According to police psychologist George Kohlrieser, a bond can be built between business leaders and employees by looking for a common goal.


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