TITLE

Gaining Altitude

AUTHOR(S)
Sebor, Jessica
PUB. DATE
May 2007
SOURCE
CRM Magazine;May2007, Vol. 11 Issue 5, p44
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article talks about the Web self-service solution of JetBlue which is designed to provide quality service in its customer's air travel experience. With the service, the number of inquiries the company received increased. The company's service became more difficult to handle. JetBlue expected the application of IQ to enhance the effectiveness of how customers use both of the KANA IQ, a contact service and Web self-service solution and KANA Response, an e-mail and e-service solution.
ACCESSION #
24965580

 

Related Articles

  • JetBlue Airways.  // AirGuide Online.com;5/18/2009, p10 

    The article reports that JetBlue Airways Corp.'s New York based value airline JetBlue Airways on May 11, 2009 announced the extension of The JetBlue Promise Program for customers booking air travel or Getaways vacation packages by December 31, 2009. The Program allows customers to book through...

  • Passenger traffic at Hancock fell in 2006. Tampone, Kevin // Business Journal (Central New York);1/12/2007, Vol. 21 Issue 2, p1 

    The article presents information related to the passenger traffic at Syracuse Hancock International Airport in Syracuse, New York. It is informed that passenger traffic at the airport is believed to have decreased by 8.6 percent through November 2006. The article also includes information on...

  • JFK rebounds with JetBlue, renovation. Fernandez, Tommy // Crain's New York Business;9/1/2003, Vol. 19 Issue 35, p1 

    Despite war, SARS and the blue economy, John F. Kennedy (JFK) International Airport in New York region saw a substantial increase in passenger traffic during the first part of 2003, beating growth at almost every major airport in the nation, as of September 1, 2003. Passenger traffic at the...

  • American, Eagle have 70% of D.R. market. Collins, John // Caribbean Business;8/8/1996, Vol. 24 Issue 31, p24 

    Reports on the growth in air travel between the Dominican Republic and other parts of the world. American Airlines' and American Eagle's dominance of routes; Total number of passengers that flew in and out of the Dominican Republic in 1995; Breakdwon of passenger traffic on flights.

  • Atol cost 'could be reduced by 2014' Griffiths, Sophie // Travel Trade Gazette UK & Ireland;2/11/2011, Issue 2946, p6 

    The article reports on the possible reduction of the Air Travel Organisers' Licensing (Atol) Protection Contribution by two pounds by the end of 2014 in Great Britain.

  • ANNUAL PASSENGER COUNTS AT SOUTHWEST FLORIDA INTERNATIONAL AIRPORT OVER THE PAST 10 YEARS.  // Gulfshore Business;Apr2013, Vol. 18 Issue 4, p14 

    Statistics are presented on the number of annual passengers at the Southwest Florida International Airport from 2003-2012.

  • Asia leads air demand.  // Travel Daily;7/4/2014, p2 

    The article reports that airline carriers in the Asia Pacific region reported a 7.3 percent increase year-on-year in the number of passengers carried in May 2014.

  • Airport Passenger Numbers Dip Slightly So Far in 2002. Lewis, Connie // San Diego Business Journal;12/9/2002, Vol. 23 Issue 49, p4 

    Reports on a decline in the number of airline passengers coming to San Diego, California during the ten months ended October 2002. Reduction in the rate of passenger decline; Calculation of data from passenger carriers that use the airport.

  • Pax demand takes off.  // Travel Daily;5/29/2014, p3 

    The article offers information on statistics released by the International Air Transport Association that show the 7.5 percent increase of passenger traffic in April 2014, following the slowdown of demand for air travel during the Easter week.

Share

Read the Article

Courtesy of NEW JERSEY STATE LIBRARY

Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics