Chatting Up Customers Down Under

Bailor, Coreen
May 2007
CRM Magazine;May2007, Vol. 11 Issue 5, p43
Trade Publication
The article talks about the combination of speech and contact services at Telecom New Zealand (TNZ). The company's portfolio features solutions for several lines of business including residential, small enterprise, mobile, faults and broadband helpdesk. The company decided to insert speech into its contact center operations to enhance its customer experience.


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