TITLE

Chatting Up Customers Down Under

AUTHOR(S)
Bailor, Coreen
PUB. DATE
May 2007
SOURCE
CRM Magazine;May2007, Vol. 11 Issue 5, p43
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article talks about the combination of speech and contact services at Telecom New Zealand (TNZ). The company's portfolio features solutions for several lines of business including residential, small enterprise, mobile, faults and broadband helpdesk. The company decided to insert speech into its contact center operations to enhance its customer experience.
ACCESSION #
24965579

 

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