Beasty, Colin
May 2007
CRM Magazine;May2007, Vol. 11 Issue 5, p38
Trade Publication
The article talks about corporate performance management (CPM), which allows enterprises to connect the processes, methodologies, metrics and systems required to measure the performance management (PM) of an organization. According to Doug Salvador, associate chief medical officer and patient safety officer at Maine Medical, applying CPM systems had improved the hospital's management. INSETS: CPM FOR THE CALL CENTER;CPM LEADERS.


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