TITLE

the BIG PICTURE

AUTHOR(S)
Beasty, Colin
PUB. DATE
May 2007
SOURCE
CRM Magazine;May2007, Vol. 11 Issue 5, p38
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article talks about corporate performance management (CPM), which allows enterprises to connect the processes, methodologies, metrics and systems required to measure the performance management (PM) of an organization. According to Doug Salvador, associate chief medical officer and patient safety officer at Maine Medical, applying CPM systems had improved the hospital's management. INSETS: CPM FOR THE CALL CENTER;CPM LEADERS.
ACCESSION #
24965576

 

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