TITLE

The dawn of service management

AUTHOR(S)
Morency, John
PUB. DATE
September 1999
SOURCE
Network World;09/13/99, Vol. 16 Issue 37, p95
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Focuses on the shift from enterprise network management to service management. Network managers' management of service-level agreements; Key factors driving shops in the direction of service providers; Enterprise service-level management.
ACCESSION #
2493142

 

Related Articles

  • THE ROLE OF EXTRANETS IN DELIVERING CUSTOMER SERVICE. Lee-Kelley, Liz; Kolsaker, Ailsa; Karadimas, George // Journal of Computer Information Systems;Summer2004, Vol. 44 Issue 4, p78 

    Within supply chain management customer service has long been recognized as a key driver of positive evaluation and future demand. However, metrics continue to emphasize operational flows, largely paying lip service to service outcomes. Emergent models of inter-organizational collaboration...

  • Beauty Online: Content First, Technology Second. KOETTING, SHERI L. // Global Cosmetic Industry;Jun2014, Vol. 182 Issue 5, p26 

    The article discusses the importance of corporate websites for the personal care industry. It states that the best process in developing websites should start in defining the objectives of the business, the desire of the users and market opportunities. It also highlights the need for companies...

  • Next-Generation Switch-Fabric. Bracha, Gabriel // ECN: Electronic Component News;Mar2003, Vol. 47 Issue 3, p11 

    Focuses on the challenges faced by data network providers and storage equipment vendors. Development of various products; Sophistication of service schemes; Increase of systems capacity.

  • Gigabit to the desktop: A decision you can't escape. Tolly, Kevin // Network World;10/14/2002, Vol. 19 Issue 41, p18 

    Focuses on the upgrade of Gigabit Ethernet for desktop machines. Services offered by the company; Answer of the user demand; Knowledge on desktop transition.

  • Denial-of-service attack: Plan on it. Sullivan, Eamonn // PC Week;9/23/96, Vol. 13 Issue 38, pN3 

    Examines ways in which computer and other users can reduce their risk of denial-of-service attacks. Mail bombs; ICMP floods; Running up another's 800-number phone bill; How to reduce your risk of denial-of-service attacks; The importance of planning.

  • The Knowledgebase of the Future. Koelliker, Kelly // KM World;Jul/Aug2013 Supplement, pS3 

    The article offers tips on five ideas on building knowledgebase of the future. It says that incorporating customer context with customer service knowledge management is the most essential advancement in the technology. It states that a knowledge management system should use context like global...

  • Booting Up Your Business. Pachetti, Nick // Time;4/19/1999, Vol. 153 Issue 15, Following p84 

    Discusses how businesses can use the Internet for electronic commerce. Contacting local Internet service providers (ISPs); Business advantages of the Internet; Number of businesses using the Internet; Costs involved; Options; Selling products online; Providing customer service; Technical...

  • 10 Tips. TULLIS, CHRISTI // Gifts & Decorative Accessories;Aug2011, Vol. 112 Issue 7, p24 

    The article offers tips on how businesses maximize their profits. It suggests making sure that the website is readable through a mobile device, using the location-based check-in service to generate nearby walk-in traffic, and taking advantage of the freeness of Facebook website. It recommends...

  • WHY ALL THE FUSS ABOUT WEB 2.0? Hinchcliffe, Dion // Infonomics;Jan/Feb2010, Vol. 24 Issue 1, p26 

    The article offers information on the advantages of Web 2.0 Organizations in the business field. It states that Web 2.0 can quickly acquire new customers and incorporate businesses with productive. Moreover, this will transform the consumer community relationships and help to achieve better...

Share

Read the Article

Courtesy of THE LIBRARY OF VIRGINIA

Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics