TITLE

How accurate are patient satisfaction surveys?

PUB. DATE
May 2007
SOURCE
Patient Education Management;May2007, Vol. 14 Issue 5, p55
SOURCE TYPE
Academic Journal
DOC. TYPE
Article
ABSTRACT
The article focuses on the inaccuracy of patient satisfaction surveys in terms of quality assurance in the customer service arena according to Michael Friedberg, manager with Besler Consulting in Princeton, New Jersey.
ACCESSION #
24884770

 

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