May 2007
Credit Union Management;May2007, Vol. 30 Issue 5, p64
Trade Publication
The article reports on the alternative training tool developed by ServiStar, the ServiStar Implementation Suite. It is designed to improve the performance of credit unions by providing offsite and onsite support to help credit unions create a sales-and-service culture. With the Implementation Suite, classroom training is done using the ServiStar DVD Training Library that features presentations about leadership development, which deal with irate members and service excellence.


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