Mystery Shopper

February 2007
Travel Weekly Australia;2/9/2007, Issue 36, p14
Trade Publication
The article offers information about travel agent Michael Bright and his working experiences at Flight Centre Ltd., a travel agency in Australia. This presents an interview with Bright concerning his background as a travel agent, as well as his holiday travel experiences. In addition, a feedback from Bright's client was posted revealing how he was able to handle clients' inquiries. Furthermore, a comparison on the services offered by Flight Centre and other travel agencies is included.


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