Distinguishing UC Features, Advantages And Benefits

Van Doron, Don
April 2007
Business Communications Review;Apr2007, Vol. 37 Issue 4, p12
Trade Publication
The article discusses the difference between the features, advantages and benefits of unified communications (UC). The author defines unified communications as communications integrated to make business processes more effective. He suggests that UC vendors show customers how UC concepts can cut human latency, improve revenues or improve customer satisfaction. The author believes that by instituting UC, business enterprises can improve business processes as well as achieve demonstrable returns on investment.


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