TITLE

Call Centers Make or Break Relationships

AUTHOR(S)
Tribue, Edmund V.
PUB. DATE
April 2007
SOURCE
Bank Technology News;Apr2007, Vol. 20 Issue 4, p38
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article reports that call centers affect the overall performance of banks in the United States. Bank executives need to realize that service centers have become a crucial arena for managing customers' overall experience. Achievement of first-call resolution of any customer inquiry should be the goal for any call center operation.
ACCESSION #
24688119

 

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