Kill stress: Relate more, react less

Policastro, Ellen Fussell
March 2007
InTech;Mar2007, Vol. 54 Issue 3, p64
The article discusses the guidelines offered by Dena Moscola, principal of Resolutions Coaching & Training, on how to build rapport and maintain strong working relationships through communication skills. According to Moscola, the basis for this is to understand the work styles of other people and how those work styles interact with other work styles. She defines four work styles, namely, strong domineering, practical analytical, outgoing/high energy and sensitive steady. It will then be easier to understand people better, manage situations easier and develop more realistic expectations.


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