Bright House Networks

Beasty, Colin
April 2007
CRM Magazine;Apr2007, Vol. 11 Issue 4, p41
Trade Publication
The article focuses on how Bright House Network addressed low processing of its interactive voice response system. Being the eighth largest cable company in the U.S., it realized that its customer service representatives are spending too much time handling routine bill inquiries and that there is a high call transfer rates between its agents. It decided to use Aspect Software's Customer Self-Service speech solution because of its pricing and product integration.


Related Articles

  • Software Lets the Trucks Roll in Tampa. Haugsted, Linda // Multichannel News;7/12/2004, Vol. 25 Issue 28, p17 

    Reports on the benefits of using the Workforce Express, a management software, for technology installers of cable television operator Bright House Networks. Estimate of savings from using the software for customer services of the company; Capabilities of the Workforce Express; Significance of...

  • INTERVOICE UNVEILS OMNIA VOICE FRAMEWORK.  // Audiotex Update;Oct2003, p3 

    Intervoice Inc. has unveiled its advanced software-based platform, omvia voice framework, that encompasses open standards, process-based tools and services needed to create a single, unified environment for the development, deployment and management of voice solutions. Omvia voice framework has...

  • Customer: Bright House Networks Vendor: Aspect Software Product: Customer Self-Service voice portal. Klie, Leonard // Speech Technology Magazine;Sep2007, Vol. 12 Issue 7, p33 

    The article discusses the benefits of the Customer Self-Service voice portal from Aspect Software on the profitability and customer service efficiency of Bright House Networks, a digital cable television, phone and Internet service provider. The interactive voice response (IVR) solution includes...

  • Bright House Networks Enterprise Solutions Expands Cloud Portfolio.  // Fiber Optics Weekly Update;6/12/2015, Vol. 35 Issue 24, p2 

    The article evaluates two cloud computing softwares including Infrastructure as a Service (IaaS) and Software as a Service (SaaS) from Bright House Networks Enterprise Solutions.

  • MSO LIFETIME ACHIEVEMENT AWARD. Maclean, Amy // CableFAX Magazine;Jul2012, p20 

    The article focuses on the legacy and professional accomplishments of Bob Miron, a retired chairman of Bright House Networks, in the cable telecommunication services industry in the U.S. It notes that Miron's unbiased counsel was sought by leaders and his push for on-time guarantees and customer...

  • MSO: Verizon Numbers Aren't Porting Over. Haugsted, Linda // Multichannel News;10/25/2004, Vol. 25 Issue 43, p16 

    Deals with the complaint filed by Bright House Networks against Verizon Communications Inc. to the Public Service Commission of Florida on September 30, 2004. Details of the case; Allegations that Verizon refuses to give the number of Bright House Networks to consumers; Impact of the complaint...

  • Making Customer Care The Top Priority. Stump, Matt // Multichannel News;2/20/2006, Vol. 27 Issue 8, p30 

    The article focuses on the customer care program of Bright House Networks in the U.S. The purpose of an Internet-protocol-based communications platform between officers and employees is given. The remarks of executive Bill Futch on the program are presented. The importance of centralization to...

  • the 2007 Service elite. Bailor, Coreen; Beasty, Colin; Lager, Marshall; Sebor, Jessica // CRM Magazine;Apr2007, Vol. 11 Issue 4, p38 

    The article features the recipients of the CRM magazines's 2007 Service Elite award including Juniper Networks, which won in the Web Support Services category, Taylor Corporation, which won in the Workforce Optimization category and Bright House Networks, which won in the Speech Solutions category.

  • THE 2010 implementation awards. Savino, Kathleen // Speech Technology Magazine;Jul/Aug2010, Vol. 15 Issue 4, p32 

    The article focuses on the 2010 Implementation Awards winners chosen by "Speech Technology." The winners include, Verint Systems for implementation of Impact 360 Speech Analytics for Elavon, Aspect Software for implementation of Productive Workforce and Seamless Customer Service for Pinnacle...


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics