Taylor Corporation

Sebor, Jessica
April 2007
CRM Magazine;Apr2007, Vol. 11 Issue 4, p40
Trade Publication
The article focuses on Taylor Corporation's use of workforce optimization in its contact center. As a support system for semi-custom printed materials, the company's call center is crucial to its business plan because it is where customers turn to with order and delivery issues and product questions. To enhance its performance, the company implemented Impact 360 Workforce Optimization, which focuses on workforce and performance management, e-learning and quality monitoring.


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