TITLE

Juniper Networks

AUTHOR(S)
Sebor, Jessica
PUB. DATE
April 2007
SOURCE
CRM Magazine;Apr2007, Vol. 11 Issue 4, p39
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article focuses on the development of the Web support services of Juniper Networks. The company is a secure network infrastructure provider offering services in network security consolidation. Its acquisition of NetScreens brought difficulties in its customer support services. It implemented InQuira 7 in its e-support service development. Sean Kelly, the company's e-business program manager, claims that the software improved customer experience.
ACCESSION #
24627012

 

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