TITLE

VPI

AUTHOR(S)
Beasty, Colin
PUB. DATE
April 2007
SOURCE
CRM Magazine;Apr2007, Vol. 11 Issue 4, p36
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article features customer service technology vendor Voice Print International. The company's technology is based on its interaction recording and monitoring capabilities. To boost its workforce optimization business, it has acquired electronic learning provider Syntora and partnered with workforce management vendor Pipkins. Its Activ! Performance Suite enables users to capture, evaluate and analyze voice, voice over Internet Protocol, video and Web interactions.
ACCESSION #
24627009

 

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