TITLE

Outsourcing Services

AUTHOR(S)
Bailor, Coreen
PUB. DATE
April 2007
SOURCE
CRM Magazine;Apr2007, Vol. 11 Issue 4, p32
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article features several outsourcing services companies. EDS has industry-specific offerings, including communications, consumer industries and retail. It has acquired MphasiS to extend its delivery capabilities in India. Teleperformance is concentrated at expanding its presence in various geographic markets including acquisitions in Germany, Switzerland and Belgium. Convergys is the 2007 Service Leader for outsourcing. It focuses on areas including call center, billing and human resource.
ACCESSION #
24627005

 

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