Outsourcing Services

Bailor, Coreen
April 2007
CRM Magazine;Apr2007, Vol. 11 Issue 4, p32
Trade Publication
The article features several outsourcing services companies. EDS has industry-specific offerings, including communications, consumer industries and retail. It has acquired MphasiS to extend its delivery capabilities in India. Teleperformance is concentrated at expanding its presence in various geographic markets including acquisitions in Germany, Switzerland and Belgium. Convergys is the 2007 Service Leader for outsourcing. It focuses on areas including call center, billing and human resource.


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