Agent-Facing Universal Desktop

Lager, Marshall
April 2007
CRM Magazine;Apr2007, Vol. 11 Issue 4, p31
Trade Publication
The article features several companies which offer agent-facing universal desktop software. According to Forrester Research vice president Chip Gliedman, Oracle has diverted its focus from application functionality to infrastructure. SAP offers desktops with pre-integrated SAP enterprise applications and applications from its partners. Amdocs won the CRM 2007 Service Leader award with its service delivery platform.


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