TITLE

Quality Monitoring

AUTHOR(S)
Beasty, Colin
PUB. DATE
April 2007
SOURCE
CRM Magazine;Apr2007, Vol. 11 Issue 4, p30
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article features several companies in the quality monitoring sector. Verint Systems has analytical offerings but lacks surveying capabilities in its portfolio. Witness Systems concentrated its effort on extending its workforce optimization functionality and enterprise offerings. It has added real-time surveying into its capacity by acquiring Amae. The CRM 2007 Service Leader award in the quality monitoring category went to NICE Systems, which has entered the workforce management market.
ACCESSION #
24627003

 

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