Quality Monitoring

Beasty, Colin
April 2007
CRM Magazine;Apr2007, Vol. 11 Issue 4, p30
Trade Publication
The article features several companies in the quality monitoring sector. Verint Systems has analytical offerings but lacks surveying capabilities in its portfolio. Witness Systems concentrated its effort on extending its workforce optimization functionality and enterprise offerings. It has added real-time surveying into its capacity by acquiring Amae. The CRM 2007 Service Leader award in the quality monitoring category went to NICE Systems, which has entered the workforce management market.


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