Workforce Optimization

Bailor, Coreen
April 2007
CRM Magazine;Apr2007, Vol. 11 Issue 4, p29
Trade Publication
The article presents information on several companies in the workforce optimization market. Even without a workforce management offering, Verint Systems manages to boost its performance with enterprise and contact center business as its core offerings. Witness Systems concentrates on front- and back-office activities in workforce management and call centers. Recipient of the CRM 2007 Service Leader award, NICE Systems specializes on quality monitoring, analytics and electronic learning.


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