TITLE

Workforce Optimization

AUTHOR(S)
Bailor, Coreen
PUB. DATE
April 2007
SOURCE
CRM Magazine;Apr2007, Vol. 11 Issue 4, p29
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article presents information on several companies in the workforce optimization market. Even without a workforce management offering, Verint Systems manages to boost its performance with enterprise and contact center business as its core offerings. Witness Systems concentrates on front- and back-office activities in workforce management and call centers. Recipient of the CRM 2007 Service Leader award, NICE Systems specializes on quality monitoring, analytics and electronic learning.
ACCESSION #
24627002

 

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