TITLE

Interactive Voice Response

AUTHOR(S)
Beasty, Colin
PUB. DATE
April 2007
SOURCE
CRM Magazine;Apr2007, Vol. 11 Issue 4, p27
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article presents several companies in the interactive voice response (IVR) market. Avaya offers IVR products including Interactive Response, which allows users to develop VoiceXML-based applications and Avaya Voice Portal. Intervoice limits its focus on IVR and speech but its acquisition of Nuasis allows it to extend its offerings through NuContact Center. Genesys Telecommunications Laboratories has won the CRM 2007 Service Leader award in the IVR category.
ACCESSION #
24627000

 

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