B&Q directors do it themselves

Brockett, James
February 2007
People Management;2/22/2007, Vol. 13 Issue 4, p11
The article reports on the decision of directors at B&Q to take over running their store for a day in England. The board members gave their staff a break and sent them bowling in Southampton while chief executive Ian Cheshire worked on the paint department. Human resources director Martyn Phillips describes the experience as a way of learning more about the business. The experiment came with the firm's announcement of improved scores in Gallup's Employee Engagement Survey.


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