Houldsworth, Elizabeth
January 2007
People Management;1/25/2007, Vol. 13 Issue 2, p34
The article focuses on the findings of a study on trends in performance management conducted by Henley Management College in England and the Hay Group. Supermarket chain Metro AG has tried to redress the balance between hard measures and people measures by using the Gallup Group's 12-question engagement inventory. Case studies produced as part of the study showed that there is an increasing trend towards measurement-based approaches in place of development-based ones.


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