TITLE

Sauder call center again receives certification

PUB. DATE
March 2007
SOURCE
Furniture/Today;3/19/2007, Vol. 31 Issue 28, p94
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article reports that Sauder Woodworking's customer call center has received the center of Excellence certification from BenchmarkPortal. The certification is given to call centers based on consumer satisfaction and exceeding expectations when serving consumers. The company is rated on waiting time, access to live representatives, product knowledge and dedication to solving the problem.
ACCESSION #
24448826

 

Related Articles

  • Sauder call center wins Benchmark Portal rating.  // Furniture/Today;12/21/2009, Vol. 34 Issue 16, p33 

    The article reports on the acquisition of a BenchmarkPortal certification by consumer services call center Sauder Woodworking Co. in Archbold, Ohio in 2009. It states that it is the fifth consecutive year that the call center has achieved the certification. It notes that it was given in...

  • Call Centers Kinder Since 9/11? . Kuykendall, Lavonne // American Banker;1/8/2002, Vol. 167 Issue 5, p9 

    Reports on the survey assessing credit card call centers in the United States. Denial of the service changes; Work on customer satisfaction and improvement of performance; Comparison on previous surveys; Attunement to the point of view of the customers.

  • Sauder adding new facility.  // Wood & Wood Products;Feb95, Vol. 100 Issue 2, p12 

    Reports that Sauder Woodworking is constructing a facility for laminating and raw and finished board storage in Archbold, Ohio. Comments from company vice president Kevin Sauder.

  • Streamlined order-picking moves more furniture.  // Transportation & Distribution;Nov93, Vol. 34 Issue 11, p76 

    Discusses Sauder Woodworking's use of the LOGIX 2000 Flow Storage System from INTERROLL Corp. to handle its pallet loads. Firm's problems with multiple product load orders; Production of a flow storage system that would accommodate the different size and weight pallets needed to handle the...

  • Furniture maker to launch major distribution center in SL. Rattle, Barbara // Enterprise/Salt Lake City;4/10/95, Vol. 24 Issue 41, p1 

    Reports that Sauder Woodworking Co. will launch a distribution facility in Salt Lake International Center in Utah. Closure of Suder's public warehouse operations in Portland, Or., Los Angeles and Sacramento, Calif.; Construction of Salt Lake building by Security Capital Industrial Trust; First...

  • Simplicity set the scene.  // Wood & Wood Products;1995 Centennial, Vol. 100 Issue 14, p414 

    Presents a photograph of a barn in Archbold, Ohio which served as the incubator for Sauder Woodworking Co. Sauder Woodworking Co. as the leading supplier of RTA furniture worldwide.

  • Sauder's QBits offers customizable variety.  // Furniture/Today;11/19/2001, Vol. 26 Issue 11, p8 

    Reports the introduction of QBits modular furniture system by Sauder Woodworking in Archbold, Ohio. Improvement of the ready-to-assemble furniture; Features of the product; Price of the furniture.

  • United States : Concordia Publishing House Contact Center Achieves Its Fifth Certification as a BenchmarkPortal Center of Excellence.  // TendersInfo News;8/12/2014, p1 

    The article reports that Concordia Publishing House Contact Center received BenchmarkPortal Inc.'s it Certification as a Center of Excellence for the fifth year.

  • Sauder announces $100 million plant expansion.  // Wood & Wood Products;Oct98, Vol. 103 Issue 11, p13 

    Reports that Sauder Woodworking of Archbold, Ohio has planned for an expansion of its facilities. Expansion capacity of the facilities; Details on the conversion of its Lutz Road facility to manufacturing operations.

Share

Read the Article

Courtesy of VIRGINIA BEACH PUBLIC LIBRARY AND SYSTEM

Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics