TITLE

Making Communications Work At AAA

AUTHOR(S)
Krapf, Eric
PUB. DATE
March 2007
SOURCE
Business Communications Review;Mar2007, Vol. 37 Issue 3, p12
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article discusses communications technology issues at AAA East Central, a regional division of the AAA federation of automobile clubs. Mike Gladish, the managing director of information technology for the division, chose to switch the business to unified messaging after the facility's voice mail system began failing. The unified messaging system has improved productivity by making communication between employees and other divisions easier, though many of the country's 50 clubs have failed to adopt the technology.
ACCESSION #
24345316

 

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