Know The Nature Of Your Problem

Sevcik, Peter
March 2007
Business Communications Review;Mar2007, Vol. 37 Issue 3, p8
Trade Publication
The article presents a method of categorizing information technology questions within enterprises in order to define the correct approach for the questions' solutions. Steps include determining whether the question is a puzzle, which has a clear answer but requires more data than a person currently has, or a mystery, which requires analysis of data already on hand. In addition, information technology officers should determine whether the solution depends upon a person or a team, as well as apply the included IT problem matrix.


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