destinationCRM Dashboard

March 2007
CRM Magazine;Mar2007, Vol. 11 Issue 3, p18
Trade Publication
The article presents news briefs related to customer relationship management as of March 2007. According to a study by the Computing Technology Industry Association, small- and medium-sized business enterprises expressed concern over quality issues on Internet telephony. Avaya has announced its move to tailor its fit for the retail industry. The Apex on-demand platform has been released by Salesforce.com.


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