Crystal-clear view

Bernhart, Molly
February 2007
Employee Benefit News;Feb2007, Vol. 21 Issue 2, p39
The article focuses on the findings of the annual Pharmacy Benefit Manager (PBM) Customer Satisfaction Survey conducted by the Pharmacy Benefit Manager Institute (PBMI) in the U.S. Employers were asked to rate their PBM on 16 dimensions of service in the areas of plan design and support among others. PBMI president Dana Felthouse remarks on the comparison of PBM performance ratings with employer responses to questions about the degree of financial transparency in their PBM relationships and the level of satisfaction with it.


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