Quantity vs. Quality

February 2007
H&HN: Hospitals & Health Networks;Feb2007, Vol. 81 Issue 2, p18
Trade Publication
The article presents a comparison of two patient satisfaction surveys in the U.S. The Hospital Consumer Assessment of Health Providers and Systems (HCAHPS) survey of the U.S. Centers for Medicare and Medicaid Services collects information that can be used to compare one hospital with another while the perception survey conducted by Professional Research Consultants Inc. try to get at patients' perceptions of their experiences.


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