The Hand Behind the Desktop

Adams, John
February 2007
Bank Technology News;Feb2007, Vol. 20 Issue 2, p1
Trade Publication
The article discusses the importance of desktop sharing extended to the clients of AnchorBank, a Madison, Wisconsin based institution. AnchorBank hopes that staff will be able to help customers use the Internet for banking by logging onto the customer's desktop to make fixes and help with navigation from a remote location. By using desktop sharing, bank staff can see what customers are doing on the bank's web site.


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