Call Centers and Enterprise Portals Alleviate `Infoglut'

Lapointe, Joel R.
October 1999
Workforce (10928332);Oct99, Vol. 78 Issue 10, p102
Discusses two technology concepts that may impact the achievement of a human resources software for a high-performance workforce model of an organization. Objectives that the convergence of call-center, self-service, and knowledge-base systems may achieve; Aspects of the information overload problem that enterprise portals can address.


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