What Do Consumers Want From Wireless Internet?
- AN APPETITE FOR HSIA. // Lodging Hospitality;8/1/2003, Vol. 59 Issue 11, p59
Focuses on the Internet access provided by Sofitel San Francisco Bay in California. Number of rooms of the hotel.
- A call to automate in the field. Hou, William // Frontline Solutions;Nov2000, Vol. 1 Issue 12, p40
Discusses how the Internet and wireless communication technology are changing the way field customer service is done. Challenge to accommodate customers' preference for interaction and anticipate them across multiple channels of communication; Replacement of function-specific databases with...
- It's vital to keep pace with changes in the sales world. Gitomer, Jeffrey // Grand Rapids Business Journal;8/23/2010, Vol. 28 Issue 35, p11
The author reflects on the changes that have taken place over the past five years that may affect sales into the next decade. These major changes include the mobile phone which has become the main communication device, the Internet as the new market place and expectations of instant service by...
- Marketers should be wired on wireless. Krauss, Michael // Marketing News;10/09/2000, Vol. 34 Issue 21, p14
Emphasizes the importance of exploring the value of wireless or mobile communication devices for marketers. Significance of wireless Internet connectivity; Criteria in exploring the value of wireless technology; Impact of wireless communication devices on the quality of marketers' customer service.
- READER POLL. // Telephony;10/24/2005, Vol. 246 Issue 21, p25
Presents the public opinion polls concerning the introduction of IP Multimedia Subsystem (IMS)architectures on networks in the U.S. Revival of the carrier services; Application of IMS in convergence between wireline and wireless; Establishment of new customer services.
- THE W-FI DILEMMA. AVIS, ED // Specialty Coffee Retailer;Oct2011, Vol. 18 Issue 10, p22
The article focuses on the advantages and disadvantages of having wireless Internet (wi-fi) in the coffee shops in the U.S. It notes that the apparent advantage of offering a wi-fi is the capacity to serve customers better as they can read e-mails while drinking coffee. However, it mentions that...
- Opportunity knocks. Murphy, Chuck // Telephony;08/18/97 Supplement PCS Edge, Vol. 233 Issue 7, p34
Offers advice for wireless communication companies on improving customer service. Changes in the wireless market affecting customer service requirements; Tips on using customer service as an effective sales tool; Positive effects of a carrier willing to make a commitment to customer service.
- Wireless Carriers Bet on Network Upgrades. Simons, Andrew // Orange County Business Journal;9/2/2002, Vol. 25 Issue 35, p1
Reports network upgrade of the wireless communication industry in the U.S. Launch of automated services; Evolution of the third generation industry; Increase of megabit speed.
- Detect fading for QoS. Buxton, Bob // Wireless Review;09/15/98, Vol. 15 Issue 18, p154
Focuses on the real-time analyzer architecture, a tool for characterizing multipath effects of fading. Its significance in the quality-of-service (QoS) provided by wireless communication providers; Causes and effects of QoS; Test platforms; Views of customers regarding the capabilities of...