Managing customer objections

Krantz, Boris M.
September 1999
Gases & Welding Distributor;Sep/Oct99, Vol. 43 Issue 5, p42
Trade Publication
Part II. Explores how to approach complicated selling and presents tried & true approaches to managing customer objections. Customer intimacy as a key to market success; General types of customer objections including indifference and skepticism; Ways to handle customer objections.


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