Remote Support for the Masses

Bailor, Coreen
February 2007
CRM Magazine;Feb2007, Vol. 11 Issue 2, p44
Trade Publication
The article presents the results of a research conducted by Forrester Research concerning broadband Internet usage in North America. The research found that Windstream chose the Motive High-Speed Data solution to provide remote troubleshooting services to nontechnical consumers. The company took a phased approach to the deployment of the solution.


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