TITLE

Decrease IVR Hang-Ups

AUTHOR(S)
Rolandi, Walter
PUB. DATE
February 2007
SOURCE
CRM Magazine;Feb2007, Vol. 11 Issue 2, p12
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article presents tips on improving the efficiency of an interactive voice response (IVR) system. Developers of IVR should identify how motivated users are likely to be to complete each task that the system is intended to automate. It would also contribute if IVR designers concentrate on tasks that users would prefer to complete without talking to a person.
ACCESSION #
23943590

 

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