Voice Messaging In Transition

Parker, Marty
February 2007
Business Communications Review;Feb2007, Vol. 37 Issue 2, p30
Trade Publication
This article discusses technological innovations in voice messaging. The author discusses how changes in voice messaging are resulting in greater options for customers. Since the 2000s, email has eclipsed both phone calls and voice mail as the most common form of internal business communication. BlackBerrys and text messaging have made email accessible from anywhere, both in a business and personal context. The author goes on to detail how voice mail systems have not reached their full potential. Article topics include a brief history on voice messaging, the creation of a unified messaging system, VOIP, unified communications, and Microsoft Corp.


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