Dial Manila

Nam, Suzanne
January 2007
Forbes Asia;1/8/2007, Vol. 3 Issue 1, p24
The article offers information on the history of People Support, a business process outsourcing firm operating in the U.S. and the Philippines. PeopleSupport is one of the pioneers of the call center industry in the Philippines. The company's efforts to convince U.S. clients to avail the services of Filipino call center agents are discussed.


Related Articles

  • Malta emerges as new nearshore contact center outsourcing destination.  // MarketWatch: Telecoms;Jul2007, Vol. 6 Issue 7, p4 

    The article discusses the emergence of Malta as the new nearshore contact center outsourcing destination for European companies. To exploit the opportunity, the country is positioning itself as a location that is able to provide multilingual services across verticals. It adds that the country's...

  • Brazil could prove 'compelling' nearshore customer service outsourcing option for US.  // MarketWatch: Global Round-up;Jun2006, Vol. 5 Issue 6, p216 

    The article reports that Brazil has become a popular offshore service outsourcing option for U.S.-based companies. The number of contact center agents located in Brazil is expected to grow to 11,500 in 2010. Brazil has produced the largest number of in-house contact center agents in Latin...

  • Is Cuba a viable long-term nearshore delivery option?  // MarketWatch: Technology;Dec2009, Vol. 8 Issue 12, p8 

    The article analyzes whether Cuba could provide strong nearshore opportunities for outsourcing companies Several reasons regarding the advantages of constructing an outsourcing contact center in Cuba are presented. It also presents issues that contact center investors should consider when...

  • Aegis BPO Enters into Definitive Agreement with PeopleSupport.  // EmergingMarketsNOW;8/5/2008, p1 

    The article reports that Aegis BPO Services, a Business Process Outsourcing services provider and part of Indian business conglomerate Essar Group Ltd, has entered into a definitive agreement to acquire PeopleSupport, a Philippines-based offshore BPO services provider, for $250 million ....

  • Offshoring in Six Human Services Programs: Offshoring Occurs in Most States, Primarily in Customer Service and Software Development: GAO-06-342. Nilsen, Sigurd R. // GAO Reports;3/28/2006, p1 

    As states and the federal government have sought to streamline and improve administrative processes and take advantage of technological advances, both have outsourced certain functions to private firms. In some cases, these firms have used offshore resources to perform these functions. As a...

  • Outsourcing to succeed. McKeough, Kevin // Crain's Chicago Business;5/21/2007, Vol. 30 Issue 21, p36 

    The article reports on the decision of U.S.-based Apac Customer Services Inc., a company that provides customer services for "The Chicago Tribune" and other newspapers, to set up call centers in the Philippines. The company has three call centers in the country, and will employ 4,000 people by...

  • Why the passage to India is no longer so attractive. McKelvey, Charlie // Precision Marketing;3/9/2007, Vol. 19 Issue 11, p12 

    The article focuses on the condition of contact center outsourcing and services in India. It highlights a report by Datamonitor Inc. which offers outlooks for the contact center outsourcing sector in 2007. The report predicts that contact center outsourcers face a great challenge with the...

  • Off the source. Abernethy, Mary // Bulletin with Newsweek;8/2/2005, Vol. 123 Issue 6481, p56 

    The article focuses on outsourcing that is becoming a lucrative opportunity for a growing range of professionals. The practice of outsourcing came into serious question several years ago, representing in many people's minds a mopping-up exercise that followed a decade of downsizing and other...

  • Sizing the Emerging Global Labor Market: Rational Behavior from Both Companies and Countries Can Help It Work More Efficiently. Farrell, Diana; Laboissière, Martha A.; Rosenfeld, Jaeson // Academy of Management Perspectives;Nov2006, Vol. 20 Issue 4, p23 

    Offshoring is a growing phenomenon. Increasingly, companies based in high-wage economies are hiring skilled workers in lower-wage economies to undertake service tasks that can be performed remotely, such as IT maintenance and call center operation. Today, improvements in information technology...


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics