Sallie Mae Uses ITIL To Break Down Silos

Adams, John
December 2006
Bank Technology News;Dec2006, Vol. 19 Issue 12, p63
Trade Publication
The article discusses the Student Loan Marketing Association's (Sallie Mae) use of information technology (IT) infrastructure library (ITIL) to support its IT structure and processes. With Sallie Mae's changes, including its breakup with government ties and expansion into consumer loans and home purchase financing, the ITIL service support processes have standardized its different practices for audit compliance and integrated the application development and infrastructure and operations groups.


Related Articles

  • DTC student loans in Sallie deal. D. M. // Asset Securitization Report;3/26/2007, Vol. 7 Issue 12, p11 

    The article reports that the student loan lender SLM Corp. is coming to market with a $2.2 billion transaction which is secured by consolidated private student loans and direct-to-consumer (DTC) loans in the U.S. According to Fitch Ratings Inc. the SLM Private Credit Student Loan Trust 2007-A...

  • SAFEGUARDING THE CUSTOMER EXPERIENCE. Hayes, Jo Lee // Baseline;Mar/Apr2010, Issue 103, p44 

    The article discusses how an integrated approach to information technology service management (ITSM) has enabled private credit organization Sallie Mae Inc. to secure customer experience and provide higher quality of services. It states that ITSM has allowed the company to address its IT issues...

  • Identity management in the cloud emerges as hot-button issue for CIOs. Marsan, Carolyn Duffy // Network World;3/12/2012, Vol. 29 Issue 5, p12 

    The article reports that the U.S. companies are adopting identity and access management (IAM) tools for security reasons after adopting cloud computing. It states that the tools lower risks of information technology (IT) departments by letting them comply with federal regulations and pass audits...

  • Waving hello or waving good-bye? Organizational change... Schwarz, Gavin M.; Brock, David M. // International Journal of Organizational Analysis (1993 - 2002);Jan1998, Vol. 6 Issue 1, p65 

    Evaluates the organizational changes happening in corporations and business enterprises caused by information age. Establishment of the realistic account of technology and organization; How hierarchical organizational forms can coexist with a networked organization; Discussion on the...

  • IT-based product and process innovation: a case from the Spanish legal information sector. Simon, Katrin; Sanchez, Pedro J.; Olazaran, Mikel // Journal of Information Technology (Routledge, Ltd.);Jun1999, Vol. 14 Issue 2, p171 

    In this paper we analyse the process of technical and organizational innovation through which Editorial Aranzadi (the leading firm in the Spanish legal information sector) adapted to the changes in its environment in the late 1980s and early 1990s. After a theoretical introduction, we introduce...

  • A racing certainty. Vowler, Julia // Computer Weekly;4/11/2002, p31 

    Focuses on the reorganization of the information technology of the Jordan Formula One racing team in Great Britain. Improvement of organizational effectiveness; Enhancement of the trackside fault reporting system; Ideas on supply chain management.

  • EDS: IT revamps needed. Huber, Nick // Computer Weekly;1/30/2003, p4 

    Focuses on the importance of Great Britain-based companies to restructure their organization and improve staff training to obtain significant return from information technology investments. Expectation of the companies from the outsourcing business; Steps taken by the companies for cost cutting.

  • Information technology and organization design. Stebbins, Michael W.; Sena, James A.; Shani, A. B. (Rami) // Journal of Information Technology (Routledge, Ltd.);Jun95, Vol. 10 Issue 2, p101 

    Discusses the growing importance of information technology within the field of organization design. Role of information technology as a tool during the design process; Top-down strategic design versus bottom-up organizational change process; Information technology and the organizational change...

  • Information Technology and the Management of Change. Aleksander, Igor // Journal of Information Technology (Routledge, Ltd.);Feb86, Vol. 1 Issue 1, p7 

    This paper examines both the technological nature of expected changes in information technology and ways in which these can be harnessed to make commercial and industrial enterprises more effective.


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics