MEMO to management

Tontegode, Lorne
January 2007
Fabricare Canada;Jan/Feb2007, Vol. 51 Issue 1, p25
Trade Publication
The article focuses on management techniques for improving the performance and customer services of the laundry and dry cleaning industries. The author says business plans should be aimed at achieving consumer satisfaction. He also notes that for a cost effective process, the company should minimize unnecessary expenditure while meeting the customers' expectations.


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