SuperWorker: Admitting Staff with the Right Stuff

Larkin, Howard
January 2007
H&HN: Hospitals & Health Networks;Jan2007, Vol. 81 Issue 1, p48
Trade Publication
The article discusses the hiring of patient access specialists (PAS) by the Abbott Northwestern Hospital system in Minneapolis, Minnesota. Analysis of a growing volume of insurance denials and self-pay write-offs at its hospitals identified failure to verify insurance coverage and failure to collect from patients at the time of service as major causes. The roles of preregistration, registration, insurance verification and patient counseling were combined into the PAS position.


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