TITLE

Making the Grade

AUTHOR(S)
Bailor, Coreen
PUB. DATE
January 2007
SOURCE
CRM Magazine;Jan2007, Vol. 11 Issue 1, p38
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article discusses the increasing number of business enterprises that are turning the attention to the electronic learning technology to provide training to their customer service and support professionals. Some of the findings of a report by the Service & Support Professionals Association on the lack of training are discussed. The benefits of electronic learning to business enterprises are discussed. INSET: E-Learning Excellence: 4 Points to Practice.
ACCESSION #
23674965

 

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