TITLE

Peterbilt, Chevrolet top medium-duty truck satisfaction survey

PUB. DATE
December 2006
SOURCE
Trailer / Body Builders;Dec2006, Vol. 48 Issue 2, p14
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article highlights findings of the 2006 Medium-Duty Truck Customer Satisfaction Study conducted by JD Power and Associates in the U.S. The survey revealed four factors that determine consumer satisfaction, namely vehicle performance, quality, cost of ownership and warranty. The survey also found that Peterbilt topped the list among conventional medium-duty trucks in terms of customer satisfaction. Meanwhile, Chevrolet ranks highest in medium-duty truck dealer service satisfaction.
ACCESSION #
23639942

 

Related Articles

  • Customer satisfaction drops for Class 8 trucks with latest EPA emission-standard-compliant engines.  // Bulk Transporter Exclusive Insight;6/28/2012, p1 

    The article reports on the findings of a customer satisfaction study conducted by J D Power and Associates which revealed the effect of emission standard compliant engines on heavy-duty truck quality and customer satisfaction. Customer satisfaction with trucks fell to 737 index points in 2012...

  • Customer satisfaction drops for Class 8 trucks with latest EPA emission-compliant engines.  // Bulk Transporter;Nov2012, Vol. 75 Issue 5, p28 

    The article reports on the findings of the Heavy-Duty Truck Customer Satisfaction Study conducted by JD Power & Associates which shows the decline of customer satisfaction for Class 8 trucks in the U.S. It states that the drop of overall customer satisfaction is primarily due to engine-and...

  • J.D. Power: EPA engines again impact Class 8 customer satisfaction.  // Fleet Owner Blog;6/27/2012, p14 

    The article discusses a study on heavy-duty truck customer satisfaction in the U.S. conducted by J.D. Power and Associates. The study revealed that the overall customer satisfaction with heavy-duty trucks decreased to 737 points on a 1,000-point scale in 2012, compared with 751 in 2011....

  • International, Peterbilt, Kenworth rank highest in satisfaction survey.  // Trailer / Body Builders;Aug2011, Vol. 52 Issue 10, p16 

    The article offers information on J. D. Power and Associates' 2011 U.S. Heavy-Duty Truck Customer Satisfaction Study that shows a big improvement in overall quality of heavy-duty trucks in 2011 compared to 2010 with International, Peterbilt and Kenworth ranking highest in customer satisfaction.

  • International, Peterbilt, Kenworth rank highest in satisfaction survey.  // Bulk Transporter;Sep2011, Vol. 74 Issue 3, p42 

    The article reports that the U.S. Heavy-Duty Truck Customer Satisfaction Study by J.D. Power and Associates Inc. have revealed that the overall quality of heavy-duty trucks made in the U.S. have improved in 2011 as compared with 2010. The study says that problems in trucks that are in service...

  • KW tops J.D. Power truck ratings.  // Fleet Owner;Oct2007, Vol. 102 Issue 10, p46 

    The article provides information on the satisfaction study conducted by J.D. Power and Associates on trucking companies in the U.S. It revealed that Kentworth scored the highest in over-the road, pickup and delivery, and vocational truck services, while the highest ranking for dealer service...

  • J.D. Power: EPA engines again impact Class 8 customer satisfaction.  // Fleet Owner;Aug2012, Vol. 107 Issue 8, p1 

    The article focuses on the 2012 "U.S. Heavy-Duty Truck Customer Satisfaction Study" released by marketing firm J.D. Power and Associates, which reflects on problem raised with the U.S. Environmental Protection Agency (EPA)-compliant on diesel engines in heavy-duty truck quality and customer...

  • Survey ranks best in Class 8. Kilcarr, Sean // Fleet Owner;Sep2009, Vol. 104 Issue 9, p50 

    The article reports on the results of the 2009 annual Heavy-Duty Truck Customer Satisfaction survey conducted by J.D. Power and Associates in the U.S. The study revealed that Kenworth Truck Co. ranks as the top original equipment manufacturers (OEM) in three categories including the...

  • Tractor-trailer quality has improved, J.D. Power says.  // Journal of Business (10756124);7/14/2011, Vol. 26 Issue 15, pB11 

    The article reports on the J.D. Power & Associates 2011 U.S. Heavy-Duty Truck Customer Satisfaction Study which shows the improvement of overall quality of heavy-duty trucks in 2011, compared with 2010.

Share

Read the Article

Courtesy of VIRGINIA BEACH PUBLIC LIBRARY AND SYSTEM

Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics