SLA savvy

Bort, Julie
September 1999
Network World;09/27/99, Vol. 16 Issue 39, p45
Trade Publication
Offers tips for making the most out of service-level agreements (SLA). Figuring out its worth; Knowing how the carrier network is designed; Assessing carrier's partnerships; Consulting corporate counsel; Investing in validation tools. INSET: Avoiding loopholes..


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