Kaufman, Audrey
December 2006
Frontiers of Health Services Management;Winter2006, Vol. 23 Issue 2, p1
The article focuses on the views of different personalities including Alan Zuckerman, Donna Sollenberger, Kathryn Alexander, and Mark Parrington regarding healthcare state of the art and its best practices. Alexander and Zuckerman give the idea that healthcare organization must learn from other industries and not from benchmarking within healthcare. In addition, Sollenberger provides sophisticated strategic planning while Parrington is concerned with specific planning process.


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