Wal-Mart: A big lesson in listening

December 2006
Furniture/Today;12/11/2006, Vol. 31 Issue 14, p2
Trade Publication
The article focuses on the internal management problem faced by Wal-Mart Inc. with its employees. The company was attacked with criticisms when it launched a multi-faceted internal public relation program designed for the benefit of its U.S. employees. Some agreed that the program was designed to suppress the employees' sentiments against the company's policy changes that affected the workforce. While others argued that the company was just seeking to reduce industrial costs.


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